Order Processing Time We complete order verification, product inspection and sealed packaging within 1–3 business days after payment is confirmed. Order processing will be suspended during Hong Kong public holidays. During large promotion periods and order surges, preparation may be slightly delayed. We will notify customers by email in advance if significant delivery delays occur.

Shipping Rates and Delivery Estimates Shipping fees are automatically calculated according to package weight, dimensions and delivery destination. The exact freight cost will be displayed on the checkout page before payment. All hat orders will be shipped via international standard shipping. The estimated delivery time is 12–18 business days. The delivery timeframe is for reference only. Actual arrival may be affected by customs clearance, extreme weather, logistics carrier disruptions, regional restrictions and official holidays.

Shipment Confirmation and Order Tracking Once our warehouse hands over parcels to authorized logistics partners, you will receive a shipment confirmation email containing your unique tracking number and tracking link. Due to cross-system data sync delays, tracking information will be available for inquiry within 24 hours after dispatch. If tracking fails to load normally, please contact our support team for manual parcel tracing.

Incorrect Address Disclaimer Customers must fill in accurate, complete and valid delivery address, suburb, postal code and contact phone number, and double-check all information before submitting orders. DELIGHT TRADING LIMITED shall not be liable for misdelivery, delivery failure or parcel loss caused by inaccurate or incomplete buyer information. If parcels are returned to our warehouse due to address mistakes, buyers shall bear all additional reshipping costs.

Lost or Damaged Packages If your parcel is lost or untraceable during international transit, please submit a loss investigation request to customer service within 7 days after the estimated delivery date. Long-distance transportation may lead to extrusion or packaging damage. If you receive damaged hats, please keep the original outer packaging and take clear photos as evidence within 24 hours upon receipt. Our team will verify the case and provide corresponding solutions promptly.

Headwear Care Notice Each hat comes with fabric care guidance for knitting, denim, straw and other common materials. Please follow the care instructions for cleaning and storage. We do not accept after-sales requests for deformation, abrasion, discoloration and damage caused by improper maintenance, rough use or unauthorized alteration.

International Shipping & Customs Notice We provide cross-border shipping service to New Zealand. International shipments may incur import duties, customs clearance fees and other official charges required by local authorities. All customs-related expenses shall be borne by the recipient and are not included in product price or shipping cost. We will not be responsible for parcel detention, customs rejection and relevant losses arising from the buyer’s failure to comply with New Zealand import regulations.

Contact Information If you have any enquiries about shipping terms, logistics progress or delivery after-sales issues, please reach out via the official contact channels below: Trade Name: DELIGHT TRADING LIMITED Phone Number: +852 63910572 Email: info@deligzev.shop Physical Address: Flat E, 7/F., Parc Oasis, Yau Yat Chuen, Kowloon, Hong Kong SAR