We offer a 30-day return policy, meaning you may submit a return request within 30 days after receiving your goods.

To qualify for a return, items must remain in the original condition upon delivery: unworn, unused, complete with original tags and original packaging. You are also required to provide the receipt or proof of purchase.

To initiate a return, please contact us via email: info@deligzev.shop. Please note that returned goods must be shipped to the address we provide after review. If your return request is approved, we will send you return shipping instructions. Unauthorised returns sent to us without prior return application will not be accepted.

You may reach out to us anytime for return-related enquiries at info@deligzev.shop.

Please inspect your parcel immediately upon receipt. If products are defective, damaged, or you receive incorrect items, kindly contact us promptly so we can assess the situation and provide solutions.

Certain goods are not eligible for returns, including customised personalised products. We are unable to accept returns for clearance sale items and gift cards. If you have questions about whether your item qualifies for return, feel free to contact our support team.

The most efficient way to receive your desired product is to submit a return for the current item. Once your return is approved, you may place a new separate order.

Regardless of the terms above, for orders delivered to the European Union, you are entitled to cancel or return your order within 14 days without providing any reason. As mentioned above, items must be unworn, unused, kept with original tags and original packaging, and you need to provide purchase proof.

After we receive and inspect your returned goods, we will inform you of the refund result. If the refund is approved, funds will be automatically returned to your original payment method within 10 business days. Please note that banks or card issuers may require additional processing time to complete the refund transfer.

If 15 business days have passed after refund approval and you have not received your reimbursement, please contact us at info@deligzev.shop.